Error Messages: Difference between revisions

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==An error occured while trying to replace the existing file==
==Product Activation Error==
[[File:AnErrorOccuredWhileTryingToReplaceTheExistingFile.PNG]]  
Each OCAD license can only be activated a [https://www.ocad.com/en/faq/#subscription-model certain number of times].


This error message appears when installing an OCAD Service Update.
If this number of possible activations is used up, an error message will appear at the next activation attempt.


Cause: The installer can not replace the program file because the OCAD program is open.
[[File:ProductActivationError.png]]


Solution: Close the OCAD program before executing the Service Update.
If possible, use the '''[[License Transfer Utility]]''' in the OCAD Help menu to transfer an OCAD license.  


== The program can not start because ETZW32.DLL is missing from your computer ==
If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the [https://www.ocad.com/transfer/transferform.php Transfer form] or contact ''support@ocad.com'' and we can help you to reactivate the license.
[[File:ErrorMessageMissingEtzw32dll.PNG]]


=== Installing Service Update ===
==Script Error Open Street Map==
This error message appears after installing an OCAD Service Update.
 
The integration of Open Street Map may not work with '''[[New_Map_Wizard#Choose_Location|New Map Wizard]]''' and '''[[Online Map Services]]'''.
 
How to solve this issue:
 
*Please makue sure you have installed the latest '''[[Service Update|OCAD Update]]'''.
*Visit '''[[Microsoft_Edge_WebView2|this page]]''' to fix the error.
 
[[File:ScriptErrorOSM.png]]
 
This bug will not be not fixed in OCAD 12.


Cause 1: OCAD was not yet installed from the original CD.
==Web service for declination not available==
In order to find out the declination of a specific location, OCAD calls a [https://www.ngdc.noaa.gov/index.html NOAA web service]. This web service is not available from time to time, which is why an error appears in OCAD. Please try again later.


Solution 1: Install first OCAD from the original CD and install then the Service Update.
[[File:ServiceNotAvailableDeclination.png]]


==License has been deactivated==


Cause 2: During the installation process a wrong program folder was chosen. The wizard installed the Service Update in a wrong program folder.
[[File:LicenseDeactivated.png]]


Solution 2: Install the OCAD Service Update again but choose the correct program folder.
This error may appear if OCAD Inc had to block your license, e.g. due to a license transfer.


=== Installing OCAD Trial ===
Please go to ''C:\ProgramData\OCAD\OCAD 2018'', delete the activation file and start OCAD again.<br>
This error message appears after installing an OCAD Trial version.  


Cause: You have installed the Service Update instead of the Trial version.
[[File:Hint.jpg]]Note: ''C:\ProgramData\'' is a hidden folder, see screenshot below.<br>
[[File:ActivationFile.PNG|750px|border]]


Solution: [http://www.ocad.com/en/downloads/ocad-trial-edition Download the Trial version] from our website and install it.
==Download OCAD Update does not work==
The OCAD Build 3226 - 3232 have a problem with a broken update link.


==  Error Code 206 ==
Read [[Download_Failed_Error|here]] how to fix it.
This is an installation error and may appears after replacing the harddisk.
Solution: Reinstall OCAD.


== Error in string resource. Invalid translation. Error code 208 ==
== Error in string resource. Invalid translation. Error code 208 ==
Line 43: Line 53:
Solution: Close OCAD first und install the current Service Update again.
Solution: Close OCAD first und install the current Service Update again.


== Field ID not found ==
==Other Errors==
This error message appears when selecting an objects which is linked to a database record.
Please contact info@ocad.com
 
Cause: Borland Database Engine (BDE) is not installed and the dbf file name contains more than 8 characters
 
Solution 1: Please install the [http://www.ocad.com/download/bde.exe Borland Database Engine] and restart OCAD.
 
Solution 2: Rename the Shape file. Please note that all related files (*.dbf, *.shp and *.shx) must be renamed.
 
== DbSys.DbsLoadFieldsFromTable() ==
[[File:ErrorMessageDbSysDbsLoadFieldsFromTable.png]]
 
This error message appears after importing a Shape file.
 
Cause: The dBase file contains invalid field definitions.
 
Solution 1: Click '''Edit Field...''' button in the '''Manage Database Connections''' dialog and reduce length values for numeric fields to 20. This is the maximum value.
 
== DbSys.DbsLoadFieldsFromTable(). Borland Database Engine is not installed. Please install it. ==
[[File:ErrorMessageBorlandEngineInstall.png]]
 
This error message appears after importing a Shape file.
 
Cause: Borland Database Engine (BDE) is not installed and the dbf file name contains more than 8 characters.
 
Solution 1: Please install the [http://www.ocad.com/download/bde.exe Borland Database Engine] and restart OCAD.
 
Solution 2: Rename the Shape file. Please note that all related files (*.dbf, *.shp and *.shx) must be renamed.
 
== Internal error: TOcd.IsGridZoneValid: Unknown grid ()! ==
[[File:InternalErrorTOcdIsGridZoneValidUnknownGrid.png]]
 
This error message when opening the ocd file.
 
Cause: The used OCAD version does not yet support this grid.
 
Solution: Please install the current [http://www.ocad.com/en/downloads OCAD Service Update] .
 
 
 
== Internal error: TActivationWizardStandard.ReadXmlLicenseFile.CanNotActivateXmlFile ==
[[File:InternalErrorReadXmlLicenseFile.png]]
 
This error message appears after starting OCAD.
 
Cause: OCAD could not validate the activation xml file. This may happens when using Windows XP without Service Pack 3 or Windows Vista without Service Pack 1.
 
Solution: Please install Service Pack 3 for Windows XP or Service Pack 1 for Windows Vista.

Latest revision as of 14:51, 12 July 2022

Product Activation Error

Each OCAD license can only be activated a certain number of times.

If this number of possible activations is used up, an error message will appear at the next activation attempt.

ProductActivationError.png

If possible, use the License Transfer Utility in the OCAD Help menu to transfer an OCAD license.

If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the Transfer form or contact support@ocad.com and we can help you to reactivate the license.

Script Error Open Street Map

The integration of Open Street Map may not work with New Map Wizard and Online Map Services.

How to solve this issue:

ScriptErrorOSM.png

This bug will not be not fixed in OCAD 12.

Web service for declination not available

In order to find out the declination of a specific location, OCAD calls a NOAA web service. This web service is not available from time to time, which is why an error appears in OCAD. Please try again later.

ServiceNotAvailableDeclination.png

License has been deactivated

LicenseDeactivated.png

This error may appear if OCAD Inc had to block your license, e.g. due to a license transfer.

Please go to C:\ProgramData\OCAD\OCAD 2018, delete the activation file and start OCAD again.

Hint.jpgNote: C:\ProgramData\ is a hidden folder, see screenshot below.
ActivationFile.PNG

Download OCAD Update does not work

The OCAD Build 3226 - 3232 have a problem with a broken update link.

Read here how to fix it.

Error in string resource. Invalid translation. Error code 208

ErrorStringResource.PNG

This error message appears after installing an OCAD Service Update.

Cause: OCAD was running when installing the Service Update. The installer didn't replace the program file. The old program file is not compatible with the new string files.

Solution: Close OCAD first und install the current Service Update again.

Other Errors

Please contact info@ocad.com

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