FAQ (Frequently Asked Questions)
Yes, OCAD 2018 can be downloaded after the purchase. Please note that prepayment is required depending on payment method and country.
Can I make a second installation of my license on an additional device?
According to the General Terms and Conditions (GTC), the primary user of the subscription option “OCAD 2018 for single users” is entitled to perform a second installation on request on an additional device and to use the software there, if this second device is used exclusively by the primary user.
Can I re-install and activate OCAD after purchasing a new PC or a total failure of my hard disk?
Yes, that’s possible. If the maximum number of activations has already been reached, you have to contact OCAD AG via the transfer form for OCAD 10 Professional, OCAD 10 Standard, OCAD 10 CS, OCAD 11, OCAD 12 or OCAD 2018 in order to release the license. In this case, the old and new licensee are identical.
Does OCAD run on Macintosh?
OCAD is a Windows software. Additional software like Virtual PC, Parallels Desktop, VMWare Fusion or Bootcamp must be installed on the MAC to use OCAD. For more information, see the OCAD Wiki on the OCAD on Mac OS X page.
Do different versions of OCAD run in parallel on the same computer?
Yeah, that’s fine. Please install the different versions in different program directories.
What should I do if I want to transfer my license to another person?
OCAD 2018 and 12 users can use the License Transfer Utility in the OCAD Help menu or the Transfer form on the webpage.
The OCAD Academic Edition can only be ordered by universities and the license name must be name of the University. The university is allowed to install the software on max. 20 computers within one classroom. The OCAD Academic Edition is not a personal license for students. Teaching persons shall order an additional OCAD license each if they want to use it out of the classroom. OCAD 2018 Academic corresponds to the functional range of the OCAD 2018 Mapping Solution.
In doing so, we are following a general trend of many other software vendors in order to be able to respond much faster to customer requests and to follow their usage behavior, technological development and new standards.
- It is no longer up to date to release a new version of OCAD with many new features every three years. With regular updates, OCAD shall be updated with new functions, technological developments and new standards as soon as possible.
- Our customers always want to use the latest version of a software and only as long as they need it. Furthermore, easy transfer to other users was top of the wish list. All this is possible with the subscription model.
How do I know that I should update OCAD, when the next update will be released and what new features it contains?
If there is a new update available for OCAD 2018, it will be displayed when you start OCAD. The update usually takes less than half a minute. Your personal settings will not be changed. We will inform you about the content of the update via blog entries, on the website, in the “What is New” menu of the OCAD Wiki or in the Release Notes (https://www.ocad.com/OCAD12/OCAD_12_Update. txt). On our homepage we also list the next planned further developments, which you can test in advance in a beta version. New functions are expected in the editions “Mapping Solution”, “Orienteering” and in the field of course setting. You can read the Functionality Charts to see which updates will be introduced in which editions.
What does the subscription model mean to me?
By introducing the subscription model, you can purchase OCAD for one year. After that, you have to renew your subscription to continue to use OCAD and benefit from the further development and support services. You will be informed of the cancellation date about 2 months before the expiry of the subscription. With the free and co-installed OCAD Viewer, you can open and print your map files at any time, even after the subscription period has expired.
Why does OCAD no longer offer lifetime licenses?
In addition to the subscription model, continuing the lifetime licenses would be a considerable additional expense. All further developments and adaptations to technological developments must be carried out in parallel.
Does the subscription model make OCAD more expensive?
The subscription option “OCAD 2018 for Teams” is more expensive than the subscription option for “Single Users”, but you get 2 licenses which can be transferred to another user of your organisation within 24 hours. The subscription option for “Single Users” is slightly more expensive for one year with much better update and support services, for 3 years the price is the same as the previous OCAD versions.
When can I cancel the annual subscription?
You can cancel your annual subscription at any time up to 30 days before the end of the subscription period. From this point on, we assume that you will be able to renew your subscription for another year. To make sure you don’t miss the cancellation date, we will send you a reminder email about 2 months before the end of the term, including a payment request.
When will I receive the invoice for the subscription renewal?
If not already paid with the remainder email you will receive the invoice 30 days before the license expires. The invoice can be paid either by credit card or bank transfer within 21 days.
What happens if I don’t pay the bill?
Then you cannot open or use OCAD after the runtime has expired. However, you can still open and print your OCAD files with the installed OCAD Viewer.
Can I view and/or print my created maps after the subscription expires?
Yes, after the subscription expired the OCAD files can be opened/viewed and printed with the installed OCAD Viewer.
Yes, there are two subscription options. One option for “Single Users” and one for “Teams” (companies and associations). The subscription option for “Teams” starts with two licenses and can be extended with additional licenses.
Subscription Option OCAD 2018 for Single Users OCAD 2018 for Teams Target Audience Individual users For companies and teams/clubs Activations per license 1 automatic, further activation for own devices on request 1 activation Automatic license transfer No Yes, once within 24 hours within team members of your organisation
What is the advantage of the subscription option for “Teams”?
Users of the subscription option “OCAD 2018 for Teams” can transfer their license once within 24 hours to another person. Licenses can be assigned to an organisation. The License Manager always provides an overview of which licenses an organisation currently owns (subscription Team license, subscription Single User license, license of previous OCAD versions).
On how many computers can I activate the subscription option “OCAD 2018 for Single Users”.
Can I update old (<= OCAD 12) OCAD Version to OCAD 2018?
Yes. As a user of a valid OCAD 12 license you will get 40% discount, as OCAD 11 license owner you still get 20% off. For earlier versions no discounts can be granted.
What happens to my old (<= OCAD 12) OCAD version?
It depends. If you have purchased an update to the new version, then you lose your right to use the old version after the end of the subscription period (see terms of delivery). On the other hand, you get a discount when you buy an update version. If you buy a new version, you can continue to use your old version.
Is OCAD 2018 compatible with previous versions (<= OCAD 12)?
With OCAD 2018 all OCAD files can be opened. However, with OCAD 2018 you cannot save your map in all previous versions, i. e. only up to version 10. The reasons for this are that the OCAD file format is extended from version to version. So, it is possible that information may be lost when saving a map in a previous version. However, you will be warned if data would get lost when saving a map in a previous file format.
Will previous versions continue to be maintained with service updates?
No. Previous version are no longer actively developed. Service updates will only be created if it is a system-critical error.
Can I upgrade Editions?
Yes, you can upgrade your edition i.e. choose an edition with a higher functionality and/or another subscription option (e.g. 1 year subscription Single User Orienteering edition-> 3 year subscription for Teams Mapping Solution edition). You pay the difference in price for a yearly subscription.
For supplies within Switzerland and the EU countries the VAT is compiled within the invoice. This tax must not be paid abroad these countries, but the customs authorities of the importing country can levy import duties and taxes.
Are there any discounts?
Updates of OCAD 11 or OCAD 12 licenses to OCAD 2018 will benefit from 20% or 40% discount until 31.10.2018. Furthermore, there are volume discounts.
For details please see the pricing.