FAQ (Frequently Asked Questions)
Yes, OCAD can be downloaded after the purchase at latest within 2 working days. Please note that prepayment is required depending on payment method and country.
Can I make a second installation of my license on an additional device?
According to the General Terms and Conditions (GTC), the primary user of the subscription option “OCAD for single users” is entitled to perform a second installation on request on an additional device and to use the software there, if this second device is used exclusively by the primary user. Please contact OCAD support for that.
Can I re-install and activate OCAD after purchasing a new PC or a total failure of my hard disk?
Yes, that’s possible. If the maximum number of activations has already been reached, you have to contact OCAD AG via the transfer form for OCAD 10 Professional, OCAD 10 Standard, OCAD 10 CS, OCAD 11, OCAD 12 or OCAD 2019 in order to release the license. In this case, the old and new licensee are identical.
Does OCAD run on Macintosh?
OCAD is a Windows software. Additional software like Virtual PC, Parallels Desktop, VMWare Fusion or Bootcamp must be installed on the MAC to use OCAD. For more information, see the OCAD Wiki on the OCAD on Mac OS X page.
Do different versions of OCAD run in parallel on the same computer?
Yeah, that’s fine. Please install the different versions in different program directories.
What should I do if I want to transfer my license to another person?
Does OCAD run on Clouds like like Dropbox or OneDrive?
Yes. OCAD runs as app on clouds like Dropbox or OneDrive. Install your Team or Single User Licenses in the Cloud. Especially the installation of OCAD Team User Licenses in the Cloud has many advantages.
Yes, there is a suitable edition for each user group.
What is the OCAD Academic Edition?
The OCAD Academic Edition can only be ordered by universities and the license name must be name of the University. The university is allowed to install the software on max. 20 computers within one classroom. The OCAD Academic Edition is not a personal license for students. Teaching persons shall order an additional OCAD license each if they want to use it out of the classroom. OCAD Academic corresponds to the functional range of the OCAD Mapping Solution.
In doing so, we are following a general trend of many other software vendors in order to be able to respond much faster to customer requests and to follow their usage behavior, technological development and new standards.
- It is no longer up to date to release a new version of OCAD with many new features every three years. With regular updates, OCAD shall be updated with new functions, technological developments and new standards as soon as possible.
- Our customers always want to use the latest version of a software and only as long as they need it. Furthermore, easy transfer to other users was top of the wish list. All this is possible with the subscription model.
How do I know that I should update OCAD and what new features the update contains?
If there is a new update available for OCAD, it will be displayed when you start OCAD. The update usually takes less than half a minute. Your personal settings will not be changed. We will inform you about the content of the update via blog entries, on the website, in the “What is New” menu of the OCAD Wiki or in the Release Notes.
What does the subscription model mean to me?
By introducing the subscription model, you can purchase OCAD for one year. After that, you have to renew your subscription to continue to use OCAD and benefit from the further development and support services. With the free and co-installed OCAD Viewer, you can open and print your map files at any time, even after the subscription period has expired.
How can I cancel, change or renew the subscription?
5-6 weeks before the end of the subscription period, the person who purchased OCAD will receive an e-mail. It contains all necessary information to cancel, change (e.g. choose an edition with a higher functionality and/or another subscription period), or renew the OCAD subscription. Without active cancellation we assume that the subscription will be extended for another year. The annual subscription can be cancelled at any time up to 30 days before the end of the subscription period.
Why does OCAD no longer offer lifetime licenses?
In addition to the subscription model, continuing the lifetime licenses would be a considerable additional expense. All further developments and adaptations to technological developments must be carried out in parallel.
Does the subscription model make OCAD more expensive?
The subscription option “OCAD for Teams” is more expensive than the subscription option for “Single Users”, but you can transfer your team licences to another user of your organisation every 24 hours. The subscription option for “Single Users” is slightly more expensive for one year with much better update and support services, for 3 years the price is the same as the previous OCAD versions.
What happens if I don’t pay the bill?
Then you cannot open or use OCAD after the runtime has expired. However, you can still open and print your OCAD files with the installed OCAD Viewer.
Can I view and/or print my created maps after the subscription expires?
Yes, after the subscription expired the OCAD files can be opened/viewed and printed with the installed OCAD Viewer.
Is OCAD 2019 compatible with previous versions (<= OCAD 12)?
With OCAD 2019 all OCAD files can be opened. However, with OCAD 2019 you cannot save your map in all previous versions, i. e. only down to version 10. The reasons for this are that the OCAD file format is extended from version to version. So, it is possible that information may be lost when saving a map in a previous version. However, you will be warned if data would get lost when saving a map in a previous file format.
Will previous versions continue to be maintained with service updates?
No. Previous version are no longer actively developed. Service updates will only be created if it is a system-critical error.
Yes, there are two subscription options. One option for “Single Users” and one for “Teams” (companies and associations).
Minimum order quantity for the “Teams” subscription option is two licenses, additional licenses can be added easily.
Subscription Option OCAD 2019 for Single Users OCAD 2019 for Teams Target Audience Individual users For companies and teams/clubs Minimum order quantity 1 2 Activations per license 1 automatic, further activation for own devices on request (e.g. Laptop, tablet, home PC) 1 activation Automatic license transfer No Yes, once within 24 hours independently, fast and simply in the OCAD program under Help->License transfer Utility
What is the advantage of the subscription option for “Teams”?
Users of the subscription option “OCAD 2019 for Teams” can transfer their license once within 24 hours to another person. Licenses can be assigned to an organisation. The License Manager always provides an overview of which licenses an organisation currently owns (subscription Team license, subscription Single User license, license of previous OCAD versions).
A club with 20 team members owns 10 OCAD licenses, which are all assigned to a specific person. However, only half of them use OCAD often and hardly more than two people at the same time.
This would be a case for the subscription option “OCAD 2019 for Teams”. The club buys e.g. 5 team licenses. All 20 club members can install OCAD, but only 5 members can activate and use OCAD. If member A (has no license) wants to use OCAD now, member B (which has a valid license) can transfer his license to member A. Member A immediately receives an e-mail with the license information and can activate OCAD. If member A no longer needs OCAD, the license can be transferred to another member.
The subscription option “OCAD 2019 for teams” therefore requires some coordination within the team, but can save money.
On how many computers can I activate the subscription option “OCAD 2019 for Single Users”.
How to transfer a Team license?
Team licenses can be transferred once within 24 hours independently, fast and simply in the OCAD program under Help->License transfer Utility.
The prices for OCAD can be found in the price list.
Are there any discounts?
- 3-year subscription: If you buy a 3-year subscription (Single User or Teams) you will receive a discount of 15% compared to the 1-year subscription.
- Volume discount: For total amount of all licenses (Team and Single User) of one edition (Course Setting/ Starter/
Orienteering/ Mapping Solution) per order. 3 licenses-> 10%, 4 licenses->15%, 5 and more license->20%.
For details please see the price list.
There are no longer update discounts for previous OCAD versions.
Do I have to pay Taxes?
For supplies within Switzerland and the EU countries the VAT is compiled within the invoice. This tax must not be paid abroad these countries, but the customs authorities of the importing country can levy import duties and taxes.
- for license activation
- to transfer your license from one user to another
- once within 30 days after the Pending Verification date
- if you are using features that require an Internet connection (WMS services, Online Map Services, Open Google Street View)
There is no internet connection required for daily work.