Difference between revisions of "Download Failed Error"

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== Possible errors ==
 
== Possible errors ==
The OCAD Build 3227 - 3232 have a problem with a broken update link. This error message appears:
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The OCAD Build 3226 - 3232 have a problem with a broken update link. This error message appears:
  
 
[[File:DownloadServiceUpdate.png]]
 
[[File:DownloadServiceUpdate.png]]
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If you get the error above, it means that the update file was downloaded but due to an error, the update did not start automatically.  
 
If you get the error above, it means that the update file was downloaded but due to an error, the update did not start automatically.  
  
In this case you have two options:
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In this case you have two options to solve this problem:
 
* Download the current update via OCAD Updater
 
* Download the current update via OCAD Updater
* or start the downloaded update file manually  
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* or start the downloaded update file manually
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* or download the Update from the Update link sent by OCAD AG
  
==OCAD Updater==
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==First option: OCAD Updater==
 
The OCAD 12 and 2020 Updater can be used as a general overview and update tool for OCAD installations.
 
The OCAD 12 and 2020 Updater can be used as a general overview and update tool for OCAD installations.
 
Download the 64-bit version for 64-bit Windows, otherwise the 32-bit version
 
Download the 64-bit version for 64-bit Windows, otherwise the 32-bit version
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* After the installation click '''Check again''' to see if the installation was successfully.
 
* After the installation click '''Check again''' to see if the installation was successfully.
  
==Start the downloaded update file manually ==
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==Second option: start the downloaded update file manually ==
 
The user has to start the update.
 
The user has to start the update.
  
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If it doesn't help please contact OCAD AG by email ( support@ocad.com ).
 
If it doesn't help please contact OCAD AG by email ( support@ocad.com ).
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==Third option: download the Update from the Update link sent by OCAD AG==
 +
OCAD AG has sent you a download link for the Update by email. You can download this Update from link.

Latest revision as of 10:15, 17 December 2020

Possible errors

The OCAD Build 3226 - 3232 have a problem with a broken update link. This error message appears:

DownloadServiceUpdate.png

If you get the error above, it means that the update file was downloaded but due to an error, the update did not start automatically.

In this case you have two options to solve this problem:

  • Download the current update via OCAD Updater
  • or start the downloaded update file manually
  • or download the Update from the Update link sent by OCAD AG

First option: OCAD Updater

The OCAD 12 and 2020 Updater can be used as a general overview and update tool for OCAD installations. Download the 64-bit version for 64-bit Windows, otherwise the 32-bit version

After the download run the program.

Ocad12And2019Updater.png

The green OK icon indicate that you have installed the latest update.

Otherwise click on the Download Update and install to download the latest version from our server and install it.

Ocad12And2019UpdaterInstall.png

  • Confirm to install an update
  • After the installation click Check again to see if the installation was successfully.

Second option: start the downloaded update file manually

The user has to start the update.

Is such a case, please close OCAD, go to the hidden folder C:\Users\[USER]\AppData\Roaming\OCAD\OCAD 2018\Tmp\OCAD_Update\xxx.exe and start the downloaded update from there.

If it doesn't help please contact OCAD AG by email ( support@ocad.com ).

Third option: download the Update from the Update link sent by OCAD AG

OCAD AG has sent you a download link for the Update by email. You can download this Update from link.