Difference between revisions of "Download Failed Error"

From OCAD Wiki - English
Jump to navigation Jump to search
(Created page with "== Possible errors == The OCAD Build 3227 - 3232 have a problem with a broken update link. This error message appears: File:DownloadServiceUpdate.png If you get the erro...")
 
Line 4: Line 4:
 
[[File:DownloadServiceUpdate.png]]
 
[[File:DownloadServiceUpdate.png]]
  
If you get the error above, it means that the update file was downloaded but due to an error, the update did not start automatically.
+
If you get the error above, it means that the update file was downloaded but due to an error, the update did not start automatically. So the user has to start the update.
  
Is such a case, please close OCAD, go to the hidden folder '''C:\Users\[USER]\AppData\Roaming\OCAD\OCAD 2018\Tmp\OCAD_Update\xxx.exe''' and start the downloaded update from there.
+
Is such a case, please close OCAD, go to the ''hidde''n folder '''C:\Users\[USER]\AppData\Roaming\OCAD\OCAD 2018\Tmp\OCAD_Update\xxx.exe''' and start the downloaded update from there.
  
 
If it doesn't help please contact OCAD AG by email ( support@ocad.com ).
 
If it doesn't help please contact OCAD AG by email ( support@ocad.com ).

Revision as of 11:37, 15 December 2020

Possible errors

The OCAD Build 3227 - 3232 have a problem with a broken update link. This error message appears:

DownloadServiceUpdate.png

If you get the error above, it means that the update file was downloaded but due to an error, the update did not start automatically. So the user has to start the update.

Is such a case, please close OCAD, go to the hidden folder C:\Users\[USER]\AppData\Roaming\OCAD\OCAD 2018\Tmp\OCAD_Update\xxx.exe and start the downloaded update from there.

If it doesn't help please contact OCAD AG by email ( support@ocad.com ).